Refund policy

Refunds and Returns

Your rights under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If something you buy from us is faulty, damaged, not as described, or not fit for purpose, you are entitled to a remedy. For a major failure, you can choose a refund or replacement. For a minor failure, we will repair, replace or refund. Nothing in this policy limits those rights.

Coffee, tea, chocolate and other food

We roast to order at our Hendra roastery, so we can't accept returns or offer refunds for change of mind on coffee, tea, drinking chocolate, syrups or other food products. If your order arrives damaged, incorrect, stale, or not up to standard, contact us and we will replace it or refund you. Please include your order number and a photo where you can.

Equipment and accessories

If you change your mind, you can return equipment and accessories within 30 days of purchase, provided they are unused and in their original packaging. Return postage for change of mind is at your cost. Faulty equipment is covered by the consumer guarantees above, and we will work with you directly; you don't need to go to the manufacturer.

Subscriptions

You can skip, pause, change or cancel your subscription at any time before your next charge date, through your account or by contacting us. Once an order has been charged and roasted, change of mind refunds don't apply, but the consumer guarantees always do.

Damaged or incorrect orders

Please let us know as soon as possible after delivery so we can put it right quickly.

Gift cards

Gift cards are valid for at least three years from purchase and cannot be redeemed for cash, except where the law requires.

How refunds are paid

Approved refunds go back to your original payment method, usually within 5 to 10 business days of approval.

Contact us

contact@wolffcoffeeroasters.com.au